It usually takes between 5-10 working days for an order to be delivered. Orders are processed upon receipt of a valid prescription.
- Order processing: 1-3 working days
- Shipping: 4-7 working days
The best way to track your order is to download the Lenskart app, and go to the ‘Your Orders’ section.
Your order could be part of a split shipment. As items have different processing times, we process items and ship them out as soon as they're ready. This is to ensure you receive your items as soon as possible.
If you still can't find the email, contact us at [email protected] with your:
- Name
- Contact number
- The email address you used to place the order
- The date of purchase
We will resend the order confirmation to you once we have received your details.
14 days exchange from date of collection only on New glasses
Adaption. (Terms and conditions apply*)
If there is an issue with your product.
Do contact us at [email protected] if you have other questions.
Terms and conditions apply*
Prescriptions
It’s ok if you don’t have your prescription handy while placing your order. Simply order your eyewear first, and send us your prescription details using the link provided in the follow-up email that we'll send you after your order has been confirmed. It’s that simple! Don’t have your prescription? Book a free eye test at one of our stores.
Orders are processed upon receipt of a valid prescription. To prevent delays in receiving your order, we recommend sending us your prescription within 10 days of purchase. If a prescription is not received within 30 days, your order will be cancelled and you will be issued a full refund.
Don’t have a prescription? Book an appointment at any Lenskart store for a free eye test.
Already have your prescription? Submit it here
Every prescription is checked by our certified opticians before an order is processed. If your prescription is invalid, we’ll contact you to schedule a free eye test at any of our stores.
If you are unsure about your prescription, you can visit any Lenskart store for a free eye test.
For more reference, the Singapore Optometrists and Opticians Board (OOB) under the Ministry of Health (MOH) defines a valid prescription as one that has all the below information:
For Glasses:
Your Details: Full name, Contact number and Date of birth or Age
Your Full Prescription Readings for Glasses: The information on your prescription card indicated for glasses
- Refractive error (indicates spherical and cylindrical readings)
- Eye-health status
- Date of Eye Examination
- Issue Date and Expiry Date of the prescription: 1 year validity for glasses from the date of eye examination
- Details of the Optometrist/Optician who carried out your eye test: Name and Designation
Your Details: Full name, Contact number and Date of birth or Age
Your Full Prescription Readings for Contact Lenses: The information on your prescription card indicated for contact lenses
- Refractive error (indicates spherical and cylindrical readings)
- Eye-health status
- Date of Eye Examination
- Issue Date and Expiry
- Date of the prescription: 6 months validity for Contact Lenses from the date of eye examination
- Details of the Optometrist/Optician who carried out your eye test: Name and Designation
- The Contact Lens Brand and Product you were checked for during the eye test.
Yes! We cater to a wide range of prescriptions, including high power prescriptions of up to ±6.00D/-2.00DC. Visit any Lenskart store for a free eye test.
Gold Membership
Lenskart Gold membership gives you access to unlimited Buy 1, Get 1 Free on all eyeglasses and sunglasses at just $30 for 2 years. Share it with your family & friends - each frame can be used for a different person / prescription. Get access to hundreds of styles in stores or online!
The mobile number provided for your order will be used as registration for your Gold membership and cannot be amended once confirmed. Lenskart Gold membership is non-refundable.
We reserve the right to change these terms and conditions at any time without prior notice.
The validity details of your membership is visible in the "Profile" section of the website and app, directly below your name and phone number.
Gift Cards
- Gift card is only valid for use within 12 months from the purchased date
- Gift Cards once sold cannot be refunded or exchanged
- Gift Cards can be redeemed both online and in-store
- Gold/Silver members would still be able to avail BOGO while redeeming a Gift Card
- New Gold membership can be purchased through the Gift Card as well
- Gift Cards are not allowed to be clubbed together with any other discounts
- For any product(s) purchased by using a Gift Card, Refund will not be allowed - only Exchange is allowed for such orders
- Combination of giftcard is not allowed
Frames & Fit
We offer frames in 5 sizes – Extra-Narrow, Narrow, Medium, Wide & Extra-Wide. 95% of our customers find a medium size frame to be the best fit.
Want to see how the frames look on you? Use the 3D Try-On feature to see a 180 degree view of yourself in hundreds of frames.
Quality is at the core of Lenskart’s products. Our plastic frames are made from the best quality acetate and our metal frames are made only from steel or titanium – this makes our glasses corrosion and breakage resistant. We also offer a 1 year warranty on all our glasses – in case you have any issues, call us, and we’ll make sure it gets resolved!
Contact Lenses
Yes, as mandated by the Singapore Optometrists & Opticians Board (OOB), a valid contact lens prescription and an eye health assessment are required for the purchase of contact lenses. Get a free eye test from our certified optometrists at any Lenskart stores that offer contact lens services.
Prescriptions for eyeglasses and contact lenses are different as contact lenses are placed directly on the eye, whereas glasses sit on your face, about 12 mm away from your eyes. Thus a different prescription strength is needed for each type of corrective eyewear.
Additionally, contact lenses fit the size and shape of your eye, so contact lens prescriptions also include information about lens curvature and width.
Our order will only be processed upon customer's WhatsApp acknowledgement of the order. After which, the order will take 5 to 10 working days (depending on stock availability) to be delivered
Only unopened boxes can be exchanged within 14 days from collection. Once opened or unboxed, the item will be deemed not applicable for any exchange.
You can visit any of our contact lens stores.
- Jurong Point
- Waterway Point
- Century Square
- Paya Lebar Quarter
- Westgate
- Vivocity
- Plaza Singapura
- Causeway Point
- Hiliom
- Nex
- Pasir Ris Mall
Please initiate an exchange within 14 days of your collection/receive date. You may reach us at [email protected] or simply visit any of our contact lens stores.
We are unable to provide any refund for contact lens due to hygiene reasons.
Progressive
To provide the best customer service and as part of legal guidelines, a custom consultation and fitting are required with a licensed optician for any purchase of progressive eyewear. The showroom is an appointment-only space at selected Lenskart stores dedicated to assisting Lenskart customers who are interested in purchasing multifocal eyewear online.
The showroom is available at these Lenskart stores:
Central
Funan Mall
Suntec City
Wisma Atria
Novena Square
Junction 8
South
Vivocity
North
Lot One
Hougang Mall
Northpoint City
Causeway Point
East
Paya Lebar Quarter
Parkway Parade
Eastpoint Mall
Tampines1
White Sands Mall
West
West Mall
- Westgate
Orders with progressive lenses placed online are considered conditional purchases, and will only be processed and shipped after a consultation with an optician at one of the showrooms is completed.
Buying progressive eyewear is easy! You can shop as usual at any Lenskart store. Our friendly staff will assist you with your prescription. If you wish to purchase progressive eyewear online, please go through the following steps:
1. Download the Lenskart app
Eyewear with progressive lenses is currently available on the Lenskart app.
2. Pick your favourite frame
Choose from our curated selection of stylish frames suitable for progressive lenses!
3. Proceed to checkout
You can choose to:
Pay Now: reserve your frame selection before it sells out.
- Pay Later: not ready to pay? You can complete payment at the showroom.
Note: Your order is not confirmed at this stage, and will only be processed after you finish your consultation at the showroom.
4. Book an appointment
Book a date for an eye consultation and custom fitting with an optician at one of our showrooms. It’s free!
5. Visit the Lenskart showroom
Get a personalised eye test with an optician for your prescription, including accurate measurements of your pupillary distance, pantoscopic tilt and habitual reading distance to ensure an optimal wearing experience. You can also try out the frames you selected to ensure the best fit for your face shape. Your order will be processed once you complete your consultation.
6. Collect your order
Your order will be shipped to the showroom once payment is confirmed. Pick up your order and get any final adjustments made to your frame. You’ll be rocking your new glasses in no time!
Yes, your order will be shipped together with your progressive glasses after you complete your appointment with the optician at our showroom.
Progressive eye prescriptions require special care, where an individual’s eye condition is tailored to their prescription. During this eye test, our optician will measure key unique personal features such as pupillary distance, pantoscopic tilt and habitual reading distance to ensure an optimal wearing experience. To follow legal guidelines and provide the best possible service, we require an appointment to see a Lenskart optician to ensure every detail of your prescription is correct and the frames you’ve picked are best fitted to your face.
Please email [email protected] or drop us a WhatsApp message. Alternatively, you can call the showroom directly to reschedule.
You can always reschedule your appointment by emailing [email protected] or drop us a WhatsApp message or call the showroom directly. If we are unable to reach you, your order will be cancelled, and you will be issued a full refund if the ‘Pay Now’ option was used at checkout.
Warranty
Lenskart has a 1 year warranty policy. All warranty exchange are only applicable 1 time.
These are covered under warranty:
1.Frames
Frame Manufacturing Defects
2.Lens
Coating Defects
Tinting Defects
Lens Crazing, Lens Spotting
These are not covered under warranty:
Missing Frames
Bridge Split
Frame Breakage due to personal negligence
Lenses Scratches, Breakage, Warping, Thickness
Degree based on power specified by the customer or a doctor’s prescription
Damage of Frame and Lenses due to Excessive exposure of heat, pressure, collision, water and other human factors
Lenskids:
1 time exchange within 1 year for prescription only
For children up to 16 years old
Only applicable for Lenskart Lens and Myopia Control Lens
Other
If you need any insurance support or require an official receipt/invoice for insurance or company claims, you can
Call us: +65 9722 2210
- Email us: [email protected]
We'll email you an official receipt of your order via email. In case you need our company details, please find some useful information below:
Company / GST Registration No: 201830288E
30 Cecil Street, #19-08, Prudential Tower / Singapore 049712 / Singapore
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