Lenskart | Online Retailer of Eyeglasses and Sunglasses

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Exchanges

We want you to be happy with our product, and if anything is less than perfect we are happy to exchange your product completely. You can send it back to us up until 14 days post receiving the order. Absolutely no questions asked. Moreover, we offer a one year warranty on your glasses. If they are damaged over the course of your use, we will replace them with a new pair.

How do I exchange them?

It’s simple! Just call us at +91-9211844000 or drop us an email at support@john-jacobs.com to request for exchange. Do share your order number and we will confirm your reverse pick up from your pincode as per your shipping address. Our agent will come and receive the desired products. 

In few cases where the reverse pick up is not possible via our third party courier facility due to pincode non-serviceability , we will update regarding the self courier process.
Once confirmed,  please proceed with the following steps:

  • Make sure the invoice, price tag and original packaging is intact.
  • Send courier package addressed to: Dealskart Online Services Pvt. Ltd.
  • Seal it properly and courier it back to our warehouse at  Dealskart Online Services - Property No 29/24/2, 25/2/1, 30/4/1, 5/1, 6/1/1, 6/1/2, Revenue Estate, Off Village Begumpur Khatola, Gurugram - 122001, Haryana.
  • Once we have received the package, you can opt for an exchange. We will refund your amount of Rs.100 for courier charges incurred by you separately! 


  A few points to watch out for:

If the exchange is made with a product of lower value, we will not be able to give you the difference back. So choose wisely! 

Do carefully seal them and send it back. Glasses that have been scratched, bent, twisted or gone through any wearing and tearing will not be returned.

How long will the exchange process take?

Exchange orders are typically processed within   10 to 15 working days. 

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