Crisply clear vision all day long by exceptional AQUAGRIP™ dimensional stability.
No more dry eyes
Prolonged moisture- drench feeling all day with anti-dry out technology
More comfort for eyes
Silky comfort with high water content by true Hioxifilcon A true material
Designed for clear vision
Widely clear and bright vision even under dim light condition by advanced aspheric design
Eco Conscious Contact Lenses
Use of Green Technology in the industry (80% less plastic, 70% less water usage)
Safety and protection
Eye safety and protection through both pigment micro-encapsulation and protective outer coating
Eye Power Range:
-0.5 to -10.0
Q. In a day, for how many hours can I wear these contacts ?
You can wear this for 10-12 hours. Never sleep with your contact lenses on. Wearing hours also depends on multiple other factors like environmental conditions, eye health,etc. Please consult your eye practitioner for more detail.
Q. After how much time do I need to replenish my lenses?
This is a 6 lens monthly disposable box so every lens can be used for 6 months for one eye.
Q. What are the lenses made of?
Q. What is the power range of these lenses?
These are Spherical lenses and the power range of these lenses is from -0.5 to -10.
Q. Will putting contact lenses in my eyes scratch the eyes or get stuck in them?
Relax. Inserting and removing lenses might make you nervous at first, but as awkward as it may seem, there is no need to be afraid to touch your eye as long as your hands are clean. Plus, the inside of your eyelids are connected to the back of your eye, so your lenses can’t possibly slip into an abyss
Q. Are these daily or monthly disposable lenses?
These are monthly disposable lenses
Q. What is the expiry date of these lenses?
These lenses come with a shelf life of around 5 years but please check the expiry date printed on the box.
Q. How do I check the status of my order?
Please tap on “Track Order” in “My Orders” section under user account section of App/Website/M-site to check your order status.
Q. Do you deliver products outside Singapore?
No. At this point, Aqualens delivers products only within Singapore.
Q. How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end. You can track your order in my account section.
Q. Do I need a prescription to place an order?
Yes, you need a prescription to place an order. All you need to do is select the contact lens power that matches your current prescription from the drop-down menu and upload a valid prescription on checkout.
Q. What happens if my prescription changes?
If your doctor has informed you that your prescription has changed, or even you’ve entered it incorrectly, don’t worry. Get in touch and we’ll correct it on our records. Just one thing, though: you’ll need to let us know about the change before we send out your next order. If it’s already been shipped, you’ll have to pay again for another lot of lenses with the right prescription. You can also visit your nearest Lenskart store and get a free eye test appointment. Book your appointment here - Link
Q. How does my subscription work ?
Create your account, and you can look forward to a regular stock of daily-wear contact lenses at your doorstep. New customers will receive an Aqualens Starter Kit to get them started while their prescriptions are verified. After that, you'll receive deliveries of 60 lenses as per your set frequencies. You can inform us if there are specific days that suit you, and we’ll tailor deliveries accordingly. Your card will be charged only when the restock lenses are shipped. If for any reason you need to cancel your subscription, you can do so at any time before we charge you.
You can inform us if there are specific days that suit you, and we’ll tailor deliveries accordingly. Your card will be charged only when the restock lenses are shipped. If for any reason you need to cancel your subscription, you can do so at any time before we charge you.
Q. May I cancel my subscription?
Yes, you are in full control. You may cancel, pause or resume your subscription anytime by going to your user profile on Aqualens and changing it there.
Q. I don’t wear contact lenses every day. Can I get shipments less frequently?
Yes, you definitely can. Set up your subscription to begin with, and just let us know if you want your lenses every 30 or 60 days. It’s up to you.
Q. Does my subscription automatically renew?
Yes. Your subscription will automatically renew for a seamless contacts renewal subscription experience. Your lens supply will continue to be shipped until you cancel your subscription. With an annual plan, the yearly supply of your contacts will be shipped at once upon payment.
Q. Where do you ship?
We ship all over Singapore.
Q. How long does it take for you to deliver lenses?
Usually within 2-4 days, however depending on the product it may take longer.
Q. What is the cost of shipping for each delivery?
We do NOT charge our customers for delivery, all deliveries are fulfilled by Aqualens.
Q. What is your return policy?
The Company provides you a return, refund or exchange opportunity on your purchase through the website, in the event you are unhappy with your purchase provided You meet the following conditions:
(a) The request for return, exchange or refund should be raised within 14 (fourteen) days of the receipt of the products from our Website.
(b) The price tag and any other identification tag, the invoice and the original packing must be intact and sent back;
(c) The product should not have been used or should not have any dirt or scratches or tear or in short should not be rendered unsellable.
(d) You need to mention your order number, the date of order and your date of receipt.
(e) Ensure that the return package is appropriately sealed and sent to the Company as any damage in transit will continue to be your responsibility and this policy will cease to be applicable.
(f) The Company has a dedicated team which will check the returned products and their decision of your request will be final to accept or reject.
The refund, return or exchange process will be initiated only after we have received the product/s in the condition as mentioned above.
As stated You could either get a refund of cash or exchange it for a voucher. If this is not applicable, You could exchange the purchase product for a different product of the same value or a higher value. No difference will be paid in case the exchange is made for a product of a lower value. The option will be communicated either via an e-mail provided by you to us or through a contact number which you have notified us. The Company is not responsible for any incorrect or mis-leading contact details. You will have a period of 7 (seven) days to confirm Your decision to us. In the event we do not receive any communication from You then your opportunity to obtain a refund, return or exchange will lapse.
Refunds are processed in 30 (thirty) working days but in case of payments by Cheque or Demand Draft, additional days may be required to dispatch and for the funds to be credited to your account.
Apart from these, in the case the original manufacturers/producer/reseller provide any specific warranty, then, those will be applicable subject to your compliance with the warranty terms mentioned therein. With respect to the warranty offered by the original manufacturer /producer/reseller, the company would not be responsible or liable for the same. Your claims will have to be raised with the original manufacturer /producer/reseller. If feasible, the Company may provide reasonable assistance in this regard.
This policy is only for customers in Singapore and we won’t be able to provide exchange, returns or refunds to our international customers due to prohibitive shipping costs.
Q. How do I create an account on Aqualens?
You can create your account on Aqualens by clicking on Register and entering the valid details. Thereafter, you can logon to your account after the mobile number is verified.
Q. How can I add money into My Wallet?
You may top-up your wallet by available online payment methods at Website.
Q. Can I redeem Wallet amount to Cash?
You may not redeem the wallet money for cash. It is also not allowed to be transferred to Bank, Wallets or other users accounts.
Q. I have accumulated wallet balance in my account. How can I redeem them?
To redeem you will have to continue shopping with us on M-site/Website. In case, you don’t have access to the Website or M-site, don’t worry, your wallet money is safe with us, whenever you get access of these Platforms in future, you can redeem the same (unless it has not expired).